Exchange and refund policy

For an exchange or return:
  • All products, except ink bottles, may be returned or exchanged within 14 days of delivery, provided they are unused and in their original condition and packaging. We are not responsible for return postage or lost return packages. We reserve the right to refuse a return or exchange if the products are not in original sale condition.
  • Please note: Inks can only be returned or exchanged April-November, unopened and unused within 14 days of delivery. During Canadian winter months (December-March, depending on weather conditions) water based inks are prone to freezing. Glass ink bottles may break and cartridges may repture if exposed to freezing temperatures for prolonged periods. 
     
  • If a product is deffective, we are happy to exchange it. Please contact us.
     

Please contact us directly before initiating a return shipment: info@nuevaera.ca