Shipping:

• We offer free shipping, anywhere in Canada & the continental US for all orders of $100 (before taxes) or more :)
  
  
• For purchases under $50 (before taxes), standard shipping is $9.99 across Canada
  
  
• For purchases of $50 to $99 (before taxes), standard shipping is $7.99 across Canada
  
  
• Small orders containing light items only, up to 200g (for example, stickers or pins), can be sent by lettermail with Canada Post. Lettermail does not include tracking, therefore we cannot guarantee delivery times or locate lost packages.

• Please note: During winter months (November - March), we strongly recommend ink products be sent via next day shipping to avoid freezing and breakage. Any ink products sent via regular mail are at your own risk. We are not responsible for freezing or damage.

• We can deliver, for a fee of $5, within a radius of 5km from the store. Orders will be delivered in 1-4 business days.
  
  
• Local delivery is always free for people with reduced mobility. Please let us know before making your purchase so that we can offer you a discount code.
  

Free pick up :

We offer free pick-up at our store, located at 5835 rue Saint-Hubert, Montreal, Quebec H2S 2L8, during our business hours.

We will notify you by email as soon as your order is ready.

For any other questions, please write to us at info@nuevaera.ca